We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.
We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.
On Wednesday 30th October 2019 at 12pm, a new telephone system will be implemented at the practice. There will be no change to the surgery telephone number.
We have invested in the new telephone system to provide you with an improved service. Whilst we do not anticipate any downtime during the system migration, we would like to thank you in advance for your patience with any inconvenience you may experience in the change over.
Mollison Way surgery held a successful coffee morning on Friday 28th September 2018 in aid of Macmillan Cancer Support. The event was well attended and managed to raise £500, all of which will be donated to Macmillan. See pictures from the event below.
Members of staff and patients contributed on the day, either by bringing in shop bought cakes or by making them at home themselves. Wherever the cakes came from, they were greatly enjoyed by all staff, patients and local residents.
In aid of supporting Macmillan Cancer Support, the practice specifically requested for current and former cancer patients and their families to attend the event. A patient from the surgery, who is also a cancer survivor, said “‘It was an honor to be invited to this event. I would like to emphasize that there is always hope and possibility of surviving the terrifying battle against cancer, just keep strong and fight as much as you can.’
Macmillan is one of the world’s largest cancer support charities and AT Medics are extremely thankful to both Macmillan and all staff who helped to make this event possible. Click here to find out more about Macmillan and to organise your own coffee morning.
Mollison Way will be hosting a Romanian Cervical Screening Education Event at the surgery on Wednesday 10 October 2018 between 1.00 and 3.00pm. See poster below.
By holding this event, we hope to familiarise our Romanian patients with the process involved when a patient is invited for a cervical smear as well as emphasising the importance of attending on a regular basis. Patients with have the chance to discuss their concerns with the Practice Nurse and the Lead Clinician with the help of an interpreter from Silent Sounds. Leaflets will be available in Romanian and posters will be displayed in the Practice.
The aim of the NHS Cervical Screening Programme (NHSCSP) is to reduce the number of women who develop invasive cervical cancer and reduce the number of women who die from it. This is done through a systematic, quality assured population-based screening programme for eligible women.
Cervical screening isn’t a test for cancer, it’s a test to check the health of the cells of the cervix. Most women’s test results show that everything is normal, but for around 1 in 20 women the test shows some abnormal changes in the cells of the cervix. Most of these changes won’t lead to cervical cancer and the cells may go back to normal on their own. But in some cases, the abnormal cells need to be removed so they can’t become cancerous.
Immunisation has caused dramatic improvements in health; diphtheria, tetanus, whooping cough (pertussis), measles and polio are now rare in many countries. Vaccination resulted in smallpox being eradicated from the world. It is hoped the same will soon be true for polio. Therefore, we are also using this opportunity to discuss concerns that young mothers may have about immunisations for their children.
CQC’s new programme of inspections of England based GP practices focuses on rating according to whether they are safe, effective, caring, responsive and well led. Inspectors rated Mollison Way Surgery “Good” for being well led and responsive to people’s needs.
Professor Steve Field, Chief Inspector of General Practice said “We carried out an announced comprehensive inspection at Mollison Way Surgery on 14 September 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events. The provider was aware of and complied with the requirements of the duty of candour.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had the skills and knowledge to deliver effective care and treatment and liaised with other health and social services professionals to coordinate care.
Staff were proactively supported to maintain their professional development and acquire new skills. They had access to appropriate and bespoke training to meet their learning needs and to cover the scope of their work.
Patient feedback: Patients said they were treated with compassion and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management.
The practice proactively sought feedback from staff and patients, which it acted on.
The practice used innovative and proactive methods to improve patient outcomes and worked with other local and national healthcare providers to share best practice.
We saw areas of outstanding practice:
The electronic dashboard used across the provider group was a powerful tool for understanding the practice’s comparative performance across a range of clinical indicators and had helped drive local improvement, for example in managing diabetes.
Staff had access to a learning and development portfolio featuring training programs tailored for each staff role. For example, fortnightly web-based training for healthcare assistants; development support for practice nurses; a development programme for practice managers and a fortnightly consultant led learning program for clinicians.